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Faq

How do I place an order?

PK Fine Imports, Inc. accepts all of its orders online. Our site is completely secure. PK Fine Imports does not sell, share, or distribute your personal contact or credit card information. If you feel more comfortable, you can always call us and place an order if you want to talk about the pieces.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover cards.

How do I return an item?

PK Fine Imports, Inc. wants you to be completely happy with your purchase of our fine Mexican pewter serving pieces. If within 30 days of receiving your items you are not completely satisfied with your purchase for any reason, we will gladly exchange or refund your unused, undamaged merchandise, excluding delivery charges.

Can I return or exchange an item I received as a gift?

We will be glad to offer an exchange for any item of equal value to the gift you received, subject to availability, within 30 days of the shipping date.

How long does it take to process an order?

Mexican pewter serving pieces that are available in our warehouse are ready to be shipped with 48 hours of receiving your order, and often within 24 hours.

Can I expedite my order?

PK Fine Imports, Inc. offers both ground and expedited shipping through UPS. You may select your desired shipping method when you check out.

How do I track my order?

You will receive a tracking number after you place your order.

How do I apply a promotional code or gift card number to my order?

You will be able to enter promotional codes and gift card information as you check out. All discounts will then automatically be applied.

Are the products you sell made of pewter?

PK Fine Imports sells fine Mexican pewterware which differs from traditional pewter. Mexican pewter is a recognized type of metal serveware which is made from a lead-free aluminum alloy.

Where are your products made?

All of our Mexican pewter serving pieces are handmade exclusively for PK Fine Imports at our workshop in Mexico.

Are your products food safe? Do they contain lead?

All of our products are completely food safe. They are made of a lead-free aluminum alloy so you can confidently serve food directly on them.

Do your products tarnish or need polishing?

Our Mexican pewter serving pieces never tarnish or need polishing. With simple care it will maintain its luster for years to come.

Is it normal to have slight variations or imperfections in your products?

Each piece of our sandcast pewter is handcrafted and polished by skilled artisans. Since each piece is individually hand-cast, minor imperfections should be expected. Slight variation or small pitting is normal and are natural parts of the process. These variations add to the rich character and uniqueness of each piece.

Will your products scratch?

Mexican pewter is a soft metal alloy, and so to avoid scratching, you should not cut directly on the pewter.

How do I care for your products? Can I put them in the dishwasher?

All of our products should be hand washed with mild soap and water and hand dried immediately. Mexican pewter serving pieces should NOT be put in the dishwasher as it will permanently damage the finish.

Can I heat or chill your products?

Mexican pewter retains its temperature as you serve. You can heat our serving pieces in the oven up to 350 degrees to help keep your food warm as you serve. You can also chill your Mexican pewter serving pieces in the refrigerator or the freezer to serve cold food.

Are your products engravable?

Mexican pewter is made of a soft metal alloy so it engraves beautifully. While we do not do engraving in-house, any of our pieces can easily be personalized by engraving.

How do I contact you if I have a question or concern about your products or services?

If you are unable to find the answers to your questions through our website, please feel free to contact us through any of the means listed on our Contact Us page and we will be happy to assist you.

What Is The Policy For Free Shipping?

Add the perfect piece or pieces of Mexican pewterware to your collection with free shipping for orders over $99! We provide Free UPS Ground Shipping within the contiguous U.S. for all orders over $99.